Case studies in health care supervision

How Widespread a Problem? One of the most comprehensive surveys of abuse in foster care was conducted in conjunction with a Baltimore lawsuit. Trudy Festinger, head of the Department of Research at the New York University School of Social Work, determined that over 28 per cent of the children in state care had been abused while in the system.

Case studies in health care supervision

Whether start-ups or Fortune companies, we pride ourselves in producing results our clients demand. The federally-administered exchange was launching at the same Case studies in health care supervision which presented both retention and new enrollment opportunities in the non-Medicaid individual market.

The plan developed an acquisition and retention strategy which required a larger contact center operation and field sales presence statewide. The client engaged BroadPath to provide telesales, member retention, and field agent support with the understanding that a flexible partnership would be essential to succeed in a dynamic, rapidly evolving environment.

Help our client capitalize on Medicaid expansion and the new exchange with highly flexible telesales and member retention solutions. Provide highly experienced licensed field agents to grow retail presence and enroll new members within the under and over markets.

We deployed an end-to-end sales and member retention call center with 56 FFM-certified agents processing enrollments directly on the exchange.

Case studies in health care supervision

Our staff was trained by the client with BroadPath performing all management, QA, and scheduling. In the field, we deployed 42 licensed agents to staff 7 regional offices, 18 big-box locations, and 19 special event venues to sell Medicare, Medicaid, and individual plans.

Our staff was co-managed by onsite client supervisors, BroadPath supervisors, and our regional Project Manager. The engagement was very successful for our client and allowed them to fully capitalize on the new opportunity while minimizing member churn. At the time, executive leadership had not selected the core technology platforms to handle CRM and broker credentialing functions.

BroadPath agreed to develop a customized salesforce. Develop an end-to-end salesforce. During the AEP, our Medicare CRM solution helped our client credential over agents and automate the telesales and enrollment process for all new Medicare members.

Our client continues to use our Medicare platform. They had previously worked through the broker agency channel FMO, SGA, etc with marginal results and had limited success hiring captive agents themselves. They hired BroadPath based on our national footprint and ability to deliver Medicare-experienced agents quickly.

Quickly mobilize a team of Medicare-experienced licensed agents within to handle in-home appointments and facilitate sales seminars with a state territory. BroadPath assembled an experienced team of 12 licensed Medicare sales agents in less than 3 weeks. The agents were located around the country in 12 different states and focused on selling Medicare HMO and dual plans.

Each agent worked 7-days each week to accommodate a range of meeting schedules. They used rented cars to cover each territory, following up on leads and facilitating sales seminars and community presentations.

Our client was able to assign experienced BroadPath reps to uncovered and under-covered territories very quickly and with little preparation. In order to manage the larger headcount the client decided to implement IEX workforce management and also needed assistance with configuration and rollout of that system.

The client turned to BroadPath to provide the more specialized management resources and consultants and to fill CSR headcount gaps if local temp agencies came up short. Minimize service impact to new members despite exponential growth by increasing member services headcount by in less than six weeks.

We deployed 90 CSRs, 12 supervisors, 8 call auditors, 6 IEX specialists, and a site director over the course of four weeks. The BroadPath supervisory team managed all contract employees including local temps from other agencies.

Our workforce management team implemented and configured the IEX WFM tool, scheduled the entire call center and executed real time adherence monitoring.

The engagement was recognized as an unprecedented success and BroadPath received recognition from the company President. Outbound Campaign One of the largest BCBS plans in the country decided to conduct a campaign to attempt collection of underpaid co-pays from approximately 22, Medicare members.

The campaign needed to be conducted during AEP and there was no internal capacity available.Skills for Health provides workforce and organisational development solutions to the whole UK Healthcare sector, ensuring better skills, better jobs and better health.

Case studies in health care supervision / by Charles R. McConnell. — 2nd ed. p. ; cm. Includes bibliographical references and index. ISBN (pbk.) ISBN (pbk.) 1. Health facilities—Personnel management—Case studies.

I. Title. [DNLM: 1. Health Facility Administrators—organization & administration. 2. Health Care Manager's Casebook presents a comprehensive collection of case studies for use in continuing education by working health care managers, primarily first-line and middle managers, aspiring health care managers, and inservice education instructors.

Buy Case Studies in Health Care Supervision: Read 3 Kindle Store Reviews - Case Studies in Health Care Supervision - Kindle edition by Charles R. McConnell. Professional & Technical Kindle eBooks @ caninariojana.coms: 3. is a resource provided by the U.S. National Library of Medicine. IMPORTANT: Listing a study does not mean it has been evaluated by the U.S.

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Maitland July Maitland utilized COBIT to create a shared understanding of information and communication technology (ICT) and its purpose and impact on the enterprise and to increase business oversight and accountability for ICT.

Case Studies in Health Care Supervision